Weekend App Issues Update
Dear Munzee players,
MHQ would like to take a moment to apologize for the recent server errors that caused the app to be offline multiple times this weekend. We understand how frustrating it is to experience these issues while playing the game, especially on a Double Point Weekend and with events also taking place.
We want to assure you that we are working diligently to resolve the server issues that caused the crash. Unfortunately on Saturday one of our cache servers went down, which caused errors to start rolling in and crash the game. It had trouble rebooting and needed additional assistance from third-party support in order to get everything back up and running again. On Sunday we experienced issues with multiple failing API servers, which took a bit longer than expected to terminate and resolve. Our team is conducting a thorough investigation to determine the root cause of the problem and taking measures to prevent it from happening again in the future. The scheduled maintenance posted for later today is just one of many steps we’re taking to work towards resolving these issues.
We understand that Munzee is more than just a game to you; it’s a community where you can connect with like-minded individuals and enjoy the outdoors. We also understand communities depend on transparency and communication in order to flourish. That’s why we feel particularly remorseful for any inconvenience these issues may have caused this weekend. The Munzee team is a part of the Freeze Tag family, which is made up of many individuals working together to keep our games ambitious, and dependable. When issues like these arise the entire team feels the weight of it, so please know we do not take any of this lightly.
As a gesture of our commitment to making things right, we have rewarded all players who capped or deployed on Saturday or Sunday. You will find these items in your credits list. We’ve also removed May 6th and 7th as days that could ruin a capture or deploy streak. We will also be monitoring Clan progress and making a decision regarding whether or not changes will be made to requirements by May 15th.
We value your continued support and loyalty to Munzee and hope to regain your trust and confidence in our app’s performance. We promise to keep you informed of any updates and progress on resolving this issue.
Thank you for your understanding.